Our number one priority is to make functional and dependable snow safety products and provide great customer service. If you are not satisfied with any Backcountry Access product purchased directly from BCA, you have 30 days to return it to us for a full refund.
All Backcountry Access products are guaranteed against manufacturing or material defects. Items will be repaired or replaced at the discretion of Backcountry Access. We do not warranty products damaged from normal wear and tear, alteration made by owner, accidents or damages caused by use other than intended.
Non-warranty issues such as damage due to misuse, normal wear and tear or improper care may be repaired at a reasonable charge. Products returned for repair must be clean and free of debris. Repairs will be assessed on an individual basis and the customer will be contacted regarding any repairs or charges.
Returns and Exchanges:
Products that are new and unused purchased through a retail outlet or online retailer must be returned to the place of purchase for any exchange or refund. Only products purchased directly from Backcountry Access either online or from us directly can be exchanged or refunded. Products received as prizes from an event are not exchangeable. When returning product to Backcountry Access please obtain a Return Authorization number online through our warranty service page (see below). We are not responsible for lost packages. After we receive and evaluate your return we will contact you with any questions or repair costs. Please be sure to enter any pertinent information that may help us process your return more efficiently. Note any time constraints on your return form and we will do our best to accommodate you.
If you are returning a Tracker Beacon to BCA there is no need to return your holster to us.
Once you receive your RA# from our Warranty Department be sure to write it on the outside of the package and ship it to one of the following addresses:
2820 Wilderness Place Unit H
Boulder, Colorado 80301
Winlaw, BC V0G 2J0
We recommend sending all warranty items via UPS, FedEx or any carrier with package tracking capabilities (not the US Postal Service). If you contact Backcountry Access regarding your warranty, please reference your RA# (be sure to write down the RA# for your records).
Product Warranty Chart